Service at the heart of our business

At Noviprofibre we like to be close to our customers. We offer a wide range of services allowing our customers to be accompanied in their choices and their problems. A sales team answers you and directs you to the best solution.

Repair

We repair all brands of devices

Software Maintenance

We maintain all our software remotely.

Help with measurement

We help you use your measuring devices

Training

We are licensed to train your teams on various topics

Our calibration and maintenance department

We are proud to have been the first to launch this service in France in the 90s. We respond to the need of our customers to have extremely accurate devices that comply with ISO standards. We offer you a contract in which we control and maintain your devices. We provide you with a calibration certificate that can be used to obtain the ISO 9001 certification. If devices can no longer be calibrated, we offer to repair them at home if possible.

OUR TEAM OF TECHNICIANS

Our technical department has more than 20 years of experience in the calibration and maintenance of laboratory equipment. We are proud to have in our team of people who were present at the launch of this service. This great experience allows us to work on devices of all makes and on very old devices. Our expertise and our know-how is very appreciated by our customers. Do not hesitate to ask for an estimate so that we take care of the maintenance and the calibration of your devices.

Our repair service and trouble shooting

More than 90% of the devices we support for repairs are returned to our customers in good working order and comply with the ISO.

We are able to solve a large number of breakdowns because of the diversity of our skills. We have in our team of metrologists, electronics and precision fitters who will do everything possible to solve the possible failures of your devices.

DOING NEW WITH OLD

On a large panel of old devices we can offer retrofits. We are changing old electronics with modern components. We give a second life to your old devices.

Our remote software maintenance service

Since the opening of our IT department, we offer our customers to support them in the use of our software. We offer a wide range of services. We train to use, we adapt our software to measure, we correct the bugs, we propose new versions each year.

REACTIVITY AND LISTENING

We intervene remotely, which allows us a strong reactivity. Every customer who uses this service has a single contact who knows his environment and his specific issues.

We offer contracts tailored to your needs. Do not hesitate to ask us for advice

Our measurement assistance service

We offer to assist you in taking control of your devices, or if you have questions about the measures you perform

We offer different types of help:

  • Telephone help or experts can help you
  • On-site help, where we come to accompany you on your issues
  • Training adapted to the needs of your teams

Our training service

We offer different courses that are intended to familiarize you with the measurement in general either at the time of sale of a device or at another time if the need arises.

WE ALSO OFFER TRAINING:
  • on the understanding of physico-chemistry phenomena involved in the manufacture of paper
  • on the measuring principle and the theory of dynamic penetration apparatus

Optest
IDM TEST
PTA Russia
PTA ASIA
IDM TEST
Nomoura
Guillani
Rycobel
WE ARE WORKING ALL OVER THE WORLD

International presence

We have a network of agents and partners covering the entire world. This network allows us to be in contact with our customers and to best meet their needs

We work directly with customers for maintenance, calibration and repairs in Europe and Africa.

Our partners support all commercial requests in their respective countries.

Our customers

Satisfaction client

“"We recently lost our only user of the Noviprofibre test bench bought 3 years ago.
With the arrival of our new quality manager, we needed to put our test bench back into service and reorganize our quality processes.
Noviprofibre accepted to (re) formed us, which allowed us to quickly set foot in the stirrup of our quality processes. They also agreed to upgrade the Novilog application to meet a new need for Eurobright.
Responsive and friendly the team is attentive to our needs. It is for Eurobrillance a trusted partner. "”

Jean-Claude JESSUSRSI

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